Terms of Use in relation to the YYCircle Application

Section A (General Terms)

1.Introduction

1.1.By accessing the Platforms or using our Service or other related products or services from us (both as defined below), you agree to be bound by these terms of use (“Terms of Use”). If you do not accept all of these Terms of Use, then you may not use the Service in part or in its entirety.

1.2.YYLIFE PTE. LTD. (“YYLIFE”) IS A COMPANY WHICH PROVIDES A PLATFORM FOR USERS TO OBTAIN OR PROCURE PRODUCTS AND SERVICES SUPPLIED BY A THIRD PARTY PROVIDER. YYLIFE’S ROLE IS MERELY TO LINK THE USER WITH SUCH THIRD PARTY PROVIDER. YYLIFE IS NOT RESPONSIBLE FOR THE ACTS AND/OR OMISSIONS OF ANY THIRD PARTY PROVIDER, AND ANY LIABILITY IN RELATION TO SUCH SERVICES SHALL BE BORNE BY THE THIRD PARTY PROVIDER. THIRD PARTY PROVIDERS SHALL NOT REPRESENT TO BE AN AGENT, EMPLOYEE OR STAFF OF YYLIFE AND THE SOLUTIONS PROVIDED BY THIRD PARTY PROVIDERS SHALL NOT BE DEEMED TO BE PROVIDED BY YYLIFE.

2.Definitions

In these Terms of Use, the following words shall have the meanings ascribed below:

applicable law” means all applicable provisions of constitutions, laws, statutes, ordinances, rules, treaties, regulations, permits, licenses, approvals, interpretations and orders of courts or governmental authorities and all orders and decrees of all courts and arbitrators;

Application” means the “YYCircle” mobile application(s) made available for download by YYLife (or its licensors) to Users and Third Party Providers respectively;

Content” means, generally, data, text, files, information, screen names, profiles, images, graphics, photographs videos, video clips, audio, sounds, musical works, works of authorship, applications, links and hyperlinks;

Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, gender, date of birth, contact information, residential address, bank and credit card details, image, and vehicle information;

Platforms” means the Application and any website owned or operated by YYLife that Users can use to request or access Solutions;

Privacy Policy” means our privacy policy accessible from the Platforms as amended from time to time;

Service” means the linking of Users to Third Party Providers through the Application, Platforms and/or Software;

Solutions” means the products or services provided by Third Party Providers through the following features in the Platforms (each a “Solution”):

(a)YYJobs – a feature allowing Users to engage Third Party Providers for ad-hoc temporary work;

(b)YYQueue and Runner – a feature allowing Users to engage Third Party Providers for queuing service and courier services;

(c)YYDelicacy – Home Cooking – a feature allowing Users to purchase home-cooked food prepared by Third Party Providers;

(d)YYDelicacy – Restaurant – a feature allowing Users to make reservations for meals at Third Party Providers who are licensed eating establishments; and

(e)any other features which YYLife may make available from time to time;

Third Party Provider” means the third parties acting as independent contractors who provide the relevant Solutions to Users through the Service, and more specifically:

(a)in relation to YYJobs, independent contractors who perform ad-hoc work such as assisting in roadshows or being waitstaff at banquets;

(b)in relation to YYQueue and Runner, persons who provide queuing and courier services;

(c)in relation to YYDelicacy – Home Cooking, persons who sell home-cooked food and beverages prepared by themselves; and

(d)in relation to YYDelicacy – Restaurant, licensed eating establishments;

User”, means any person (business or otherwise) who uses the Application and Platforms to search for and obtain the Solutions, and more specifically:

(e)in relation to YYJobs, corporations or other business entities who request for ad-hoc independent contractors for their business needs;

(f)in relation to YYQueue and Runner, persons who request for queuing and courier services;

(g)in relation to YYDelicacy – Home Cooking, persons who request for and purchase home-cooked food and beverages prepared by Third Party Providers; and

(h)in relation to YYDelicacy – Restaurant, persons who request for and make reservations for meals at Third Party Providers who are licensed eating establishments;

User Charges” shall mean charges incurred by Users for the Solutions obtained through the use of the Service, including any applicable tolls, taxes and any other fees or charges that may be due for a particular use of the Service or Solutions.

3.Basic Terms

3.1.You must be 18 years or older, or a registered business to use the Platforms.

3.2.You are responsible for obtaining the data network access necessary to use the Platforms. Your network’s data and rates and fees may apply if you access or use the Platforms from a wireless-enabled device and you shall be responsible for such rates and fees.

3.3.You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Platforms and any updates thereto. In addition, the Platforms may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

3.4.You may not upload any images, graphics, photographs, videos or content that is deemed unlawful, offensive, malicious, threatening, libellous, defamatory, obscene or otherwise objectionable or violates any party's intellectual property.

3.5.You are responsible for any activity that occurs under your name, your account, or your business name in the Platforms.

3.6.You are responsible for keeping your password secure.

3.7.You must not abuse, harass, threaten, impersonate or intimidate other users.

3.8.You may not use the Platforms for any illegal or unauthorized purpose.

3.9.You are solely responsible for your conduct and any Content that you submit, post, and display on the Platforms.

3.10.You must not modify, adapt or hack the Platforms or modify another website so as to falsely imply that it is associated with the Platforms.

3.11.You must not crawl, scrape, or otherwise cache any content from the Platforms including but not limited to user profiles, images, graphics and photographs You agree not to use any automated data collection methods, data mining, robots, or scraping or any data gathering methods of any kind on the Platforms.

3.12.You must not create or submit unwanted comments or content to any users of the Platforms.

3.13.You must not use web URLs in your name.

3.14.You must not transmit any malware, worms or viruses or any code of a destructive nature.

3.15.You must not, in the use of the Platforms, violate any laws in your jurisdiction (including but not limited to copyright laws or labour laws).

3.16.You must not use the Platforms or any of its contents to advertise or solicit, for any other commercial, social, political or religious purpose, or to compete, directly or indirectly with us.

3.17.You acknowledge and agree that only one (1) account can be registered on one device.

3.18.You agree that YYLife may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of six (6) months from the last date of transaction and deactivate or restrict access to your user account.

3.19.Violation of any of these terms may result in the termination of your account in the Platforms. While these Terms of Use prohibits certain conduct and content on the Platforms, you understand and agree that we cannot be responsible for the Content posted on the Platforms and you nonetheless may be exposed to such materials and that you use the Platforms at your own risk.

3.20.You agree to assume full responsibility and liability for all loss or damage suffered by yourself, YYLife or any other party as a result of your breach of this Terms of Use

4.Representations and warranties:

You represent and warrant that:

4.1.You have the authority and legal capacity to enter into and perform legally binding contracts under applicable law, and you are at least eighteen (18) years old, if you are an individual.

4.2.If you are a corporate entity:

(a)you are a corporation duly incorporated and/or registered and validly existing under the laws of its incorporation, with full power and authority to own its assets and properties, and to conduct its business, either directly or through its subsidiaries or associates, as currently conducted (if applicable); and

(b)your use of our Platforms and Services shall not result in a breach of your constitutional documents (if applicable), result in an infringement, or constitute a default under, any directive, instrument, contract, document or agreement to which you are a party or by which you are bound, or result in a breach of any law, rule, regulation, ordinance, order, judgment or decree of or undertaking to any court, government body, statutory authority or regulatory, administrative or supervisory body.

4.3.Your use of the Platforms will comply with all applicable laws and regulations.

4.4.If you are a Third Party Provider, that you are permitted under all applicable laws and regulations (including labour, immigration and employment laws) to provide the Solutions.

4.5.All information provided by you, to other users of the Platforms or to us, through the Platforms or otherwise, is true and accurate.

4.6.Any content or pictures uploaded by you to the Platforms, do not violate or infringe another party’s rights of publicity, privacy, copyright, trademark or any other intellectual property rights.

5.General Conditions

5.1.We reserve the right to modify or terminate the user account of the Platforms for any reason, without notice at any time.

5.2.We reserve the right to alter these Terms of Use at any time. If the alterations constitute a material change to the Terms of Use, we will notify you via internet mail according to the preference expressed on your account. What constitutes a “material change” will be determined at our sole discretion, in good faith and using common sense and reasonable judgement.

5.3.We reserve the right to refuse registration or access to the Platforms to anyone for any reason at any time.

5.4.We reserve the right to force forfeiture of any username that becomes inactive, violates trademark, or may mislead other users.

5.5.We may, but have no obligation to, remove Content and accounts containing Content that we determine in our sole discretion are unlawful, offensive, malicious, threatening, libellous, defamatory, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Use.

5.6.We reserve the right to reclaim usernames on behalf of businesses or individuals that hold legal claim or trademark on those usernames.

5.7.We may require you to place a refundable deposit with the Application in order for you to request or access certain Solutions. If you decline to place such a deposit, such Solutions will not be made available to you.

5.8.The conditions of your use of the Platforms will be governed by other policies or terms that may be made known to you from time to time, including but not limited to our Privacy Policy.

6.Proprietary Rights in Content on the Platforms

6.1.We do NOT claim ANY ownership rights to the Content that you post or upload on or through the Platforms. By displaying, uploading or publishing (“posting”) any Content on or through the Platforms, you hereby grant to us a non-exclusive, fully paid and royalty-free, worldwide, limited license to use, modify, delete from, add to, publicly perform, publicly display, reproduce and translate such Content, including without limitation distributing part or all of the materials in the Platforms in any media formats through any media channels.

6.2.Some of the Platforms are supported by advertising revenue and may display advertisements and promotions, and you hereby agree that we may place such advertising and promotions on the Platforms or on, about, or in conjunction with your Content. The manner, mode and extent of such advertising and promotions are subject to change without specific notice to you.

6.3.You represent and warrant that: (i) you own the Content uploaded or posted by you on or through the Platforms or otherwise have the right to grant the license set forth in this section, (ii) the uploading or posting and use of your Content on or through the Platforms does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights or any other rights of any person or business, and (iii) the posting of your Content on the Platforms does not result in a breach of contract between you and a third party. You agree to pay for all royalties, fees, and any other monies owing any person by reason of Content you uploaded or posted on or through the Platforms.

6.4.The Platforms contain Content of ours (“YY Content”) which may include, but is not limited to computer or software code, scripts, design elements, graphics, interactive features, artwork, text communication. YY Content is protected by copyright, trademark, patent, trade secret and other laws, and we own and retain all rights in the YY Content and the Platforms. We hereby grant you a limited, revocable, non-sublicensable license to reproduce and display the YY Content (excluding any software code) solely in connection with viewing and using of the Platforms.

6.5.The Platforms contain Content of Users and other licensors. Except as provided within these Terms of Use, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any Content appearing on or through the Platforms.

6.6.We perform technical functions necessary to offer the Platforms, including but not limited to transcoding and/or reformatting Content to allow its use throughout the Platforms.

6.7.Although the Platforms are normally available, there will be occasions when the Platforms will be interrupted for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and equipment that are beyond our control. While we will normally only delete Content that violates these Terms of Use, we also reserve the right to delete any Content for any reason, without prior notice. Deleted content may be stored by us in order to comply with certain legal obligations and is not retrievable without a valid court order. Consequently, we encourage you to maintain your own backup of your Content. In other words, we are not a backup service. We will not be liable to you for any modification, suspension, or discontinuation of the Platforms, or the loss of any Content.

6.8.We do not grant you any other rights whatsoever in relation to the Platforms or the material on the Platforms. All other rights are expressly reserved by us.

7.Enforcement of Proprietary Rights

If we discover that you have used any copyrighted or other protected materials in contravention of the terms of the licence granted above, we may bring legal proceedings against you, and seek monetary damages and/or an injunction against you. You could also be ordered to pay legal fees and costs. If you become aware of any use of our copyright or protected materials that contravenes or may contravene the terms of the license granted above, please immediately report this to us through the following means:

Reporting Channel for Enforcement of Proprietary Rights

Phone: [+65 66046896]

Email: [support@hongyegroup.com.sg]

8.Links

The Platforms may contain links to web sites controlled or offered by third-parties (i.e. parties not affiliates to us). We and our affiliates hereby disclaim liability for, any information, materials, products or services uploaded, posted or offered at any of the third party sites linked to the Platforms. By creating a link to a third party web site, we and our affiliates do not endorse or recommend any products or services offered or information contained at those web sites, nor shall we or our affiliates be liable for any failure of products or services offered or advertised at those sites. Such third party may have a privacy policy different from that of we or our affiliates, and the third party web site may provide less security than the Platforms.

9.No Warranty

9.1.The information and materials contained in the Platforms, including text, images, graphics, photographs, links or other items are provided “as is”, “as available”. We do not warrant the accuracy, adequacy or completeness of this information and materials and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, expressed or statutory including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

9.2.We do not warrant that the Platforms will be constantly available, or available at all; or that the Platforms are free of defects or errors.

10.Payment Terms for Third Party Providers

10.1.As a Third Party Provider, any fees which YYLife may charge you for the Service are due immediately and are non-refundable (“Service Fee”).This no-refund policy shall apply at all times regardless of any decision you make to terminate your access or use of the Application or Platform, our decision to terminate or suspend your access or use of the Application or Platform, any disruption caused to the Service whether planned, accidental or intentional, or any reason whatsoever.

10.2.If there are outstanding Service Fees that are due and owing to YYLife, YYLife may, in its sole discretion, suspend all or part of your ability to use the Application or Platform until such outstanding Service Fees are duly paid up.

10.3.YOU ACKNOWLEDGE AND AGREE THAT YYLIFE MAY ADMINISTER AND ACT AS YOUR COLLECTION AGENT FOR THE PURPOSE OF PAYING TO YOU THE TOTAL AMOUNT OF USER CHARGES DUE TO YOU IN RESPECT OF YOUR PROVISION OF THE SOLUTIONS.

10.4.YYLife reserves its right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the User have breached any of the terms in this Terms of Use. In such an event, you shall not hold YYLife liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to you.

10.5.YYLife may, at its sole discretion, make promotional offers with different features and different rates on the Solutions to any of the Users whereby the terms, including pricing discounts, on such promotional offers shall accordingly be honored by you. YYLife may change the Service Fee at any time at its sole discretion.

10.6.YYLife shall administer payments to you by way of a wallet system (the “Third Party Provider’s Cash Balance”). Your earnings will be displayed as a cash balance in the Application and may be withdrawn by you to your designated bank account or to such other recipient accounts as you may specify in the Application. YYLife reserves the right to make such deductions from the Third Party Provider’s Cash Balance as provided for in this Terms of Use, as authorized by you, or as notified to you via the Application.

10.7.Payments made to you from the delivery or provision of the YYQueue and Runner and YYDelicacy – Home Cooking Solutions shall be credited to your Third Party Provider’s Cash Balance within three (3) days after your delivery or provision of the relevant Solutions, or immediately after the relevant User has acknowledged their satisfaction with your delivery or provision of the relevant Solutions.

10.8.For avoidance of doubt, you are acting as an independent contractor in your delivery or provision of the Solutions, and you are not entitled to, and YYLife does not provide, employee’s Central Provident Fund payments, workmen’s compensation insurance coverage, or accident or liability insurance or other forms of insurance for you, the products you may deliver, or the food or beverages you may prepare as part of your delivery or provision of the Solutions.

11.Payment terms for Users

11.1.Users shall promptly confirm on the Application their receipt and satisfaction of the Solutions that have been provided by Third Party Providers engaged by them.

11.2.Users are required to make full payment of the User Charges for all services offered in the Application by the method selected on the Application at the time of booking. Any payment pursuant to such selection is non-refundable and irrevocable.

11.3.Notwithstanding the above, the payment terms in respect of Users of the YYJobs Solution shall be set out in the YYJobs Service Agreement.

12.Cancellation Terms for Third Party Providers:

12.1.As a Third Party Provider, the Users rely on you for delivery or provision of the Solutions. You agree that high and/or frequent cancellation rates or ignoring the Users’ bookings will impair the Users’ experience and negatively impact the reputation and branding of YYLife.

12.2.While you may cancel a booking, the cancellation shall be based on acceptable cancellation reasons as shown in the Application. YYLife reserves the right to amend the acceptable cancellation reasons from time to time. A cancellation that is not based on one of the acceptable reasons or ignoring a booking may be counted in determining if your access to the Service will be temporarily restricted.

13.Complaints

Any complaints between Third Party Providers and Users must be taken up with each other directly. Notwithstanding the above, if a Third Party Provider or User makes a report to us, we have the right (but not the obligation) to investigate any report or complaint given to us, and take any measures as we may deem fit in our sole discretion including but not limited to issuing refunds or withholding payments.

14.Limitation of Liability

14.1.In no event will we or our affiliates be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, or as a result of any relationship or transaction between any User or Third Party Provider, even if we, or our representatives thereof, are advised of the possibility of such damages, losses or expenses. Your sole and exclusive remedy for dissatisfaction with the Platforms is to stop using the Platforms. You agree to defend, indemnify and hold us, and our officers, directors, employees, representatives and agents harmless from and against any claims, actions, demands, liabilities, judgments, and settlements, including without limitation, reasonable legal fees resulting from or alleged to result from your use of the Platforms.

14.2.While we may take certain steps to verify key information about the users of the Platforms, YYLife does not warrant or represent that it assesses or monitors the suitability, legality, ability, identity, age, movement or location of any Users, Third Party Providers or any merchants, advertisers or sponsors on the Platforms. As such, you acknowledge and agree that there is a risk that you may be transacting with a minor or any other person who does not match their identity as stated on the Platforms. You expressly waive and release YYLife from any and all liability, claims or damages arising from or in any way related to you, the Users, Third Party Providers or any merchants, advertisers or sponsors on the Platforms.

14.3.YYLife will not be a party to disputes or negotiations of disputes between Users, Third Party Providers or any merchants, advertisers or sponsors on the Platforms. Except for Clients (as defined in the YYJobs Service Agreement) who publishes job opportunities for ad-hoc work on the Platforms, YYLife cannot and will not play any role in managing payments between a User and the Third Party Providers. Responsibility for the decisions you make regarding services and products offered via the Service or the Application (with all its implications) rests solely with and on you. You expressly waive and release YYLife from any and all liability, claims, causes of action, or damages arising from your use of the Service, the Platforms and/or the Application, or in any way related to the third parties including merchants, advertisers and/or sponsors introduced to you by the Service, the Platforms and/or the Application.

14.4.The quality of the Solutions scheduled through the use of the Service is entirely the responsibility of the Third Party Provider who ultimately provides such Solution to the User. You understand, therefore, that by using the Service, you may be exposed to Solutions that are potentially dangerous, unsafe or otherwise objectionable or unsatisfactory, and that you use the Service at your own risk.

15.Availability

15.1.The Platforms are not intended for use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation. By offering the Platforms and its accompanying services, no distribution or solicitation is made by us to any person to use the Platforms or its accompanying services, in jurisdictions where the provision of the Platforms, or its accompanying services, is prohibited by law.

15.2.You may use the Platforms only for the purposes set out in the introduction to this Terms of Use. You are strictly prohibited from, and agree that you will not, adapt, edit, change, modify, transform, publish, republish, distribute, or redistribute the Platforms or the material in the Platforms (in any form or media) without our prior written consent, save for any Content produced by you.

16.Additional Terms

16.1.Both Section A (General Terms) and Section B (Additional Terms) form part of this Terms of Use.

16.2.Certain sections, pages or parts of the Platforms may contain separate terms and conditions, which are in addition to these Terms of Use. In the event of a conflict, the additional terms and conditions will govern for those sections, pages or parts. In particular, you may be requested to sign a further agreement with us in relation to your obligations as an independent contractor or principal (as the case may be). Specifically, our corporate customers who are Users in respect of the YYJobs Solution and independent contractors who are Third Party Providers in respect of the YYJobs Solution will be required to enter into, respectively, a YYJobs Service Agreement and YYJobs Freelance Agreement, and restaurants and other licensed eating establishments who are Third Party Providers in respect of the YYDelicacy – Restaurants Solution will be required to enter into a YYDelicacy – Restaurants Agreement.

17.Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the Republic of Singapore.

18.Severability

In the event that any one or more of the provisions contained in this Terms of Use shall be invalid, illegal, or unenforceable in any respect for any reason, the validity, legality, and enforceability of any such provision in every other respect and of the remaining provisions of this Terms of Use shall not in any way be affected or impaired.

19.Entire Agreement

19.1.These Terms of Use and other materials referenced herein are the entire agreement between you and us in connection with its subject matter and supersede all previous agreements or understanding between you and us.

19.2.Except as provided in these Terms of Use, if any provision herein is held to be invalid, void, or for any reason unenforceable, such provision shall be struck out and shall not affect the validity or enforceability of the remaining provisions.

19.3.Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Terms of Use.

20.Assignment

You may not assign or transfer your rights or obligations set out in these Terms of Use without prior written approval from us. We may assign or transfer its rights and obligations in these Terms of Use in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of equity in us, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, us or any third-party provider in relation to the use of the Platforms.

21.Disputes

You irrevocably and unconditionally agree that any dispute or claim arising out of, or in connection with, this Terms of Use or its subject matter or formation (including non-contractual disputes or claims) shall be submitted to the non-exclusive jurisdiction of the courts of the Republic of Singapore.

22.Contact Information

If there are any queries, complaints or feedback about this Terms of Use, we may be contacted through the following means:

General Enquiries

Phone: [+65 66046896]

Email: [insert appropriate email for handling general enquiries]

Section B (Additional Terms)

YYQueue and Runner

1.For YYQueue and Runner Users

1.1.Without prejudice to Section A, this section applies to your use of the YYQueue and Runner Solution as a User.

Queuing

1.2.You shall (a) remain reasonably contactable during the duration of the period where you have engaged a Third Party Provider to provide queuing services, and in any event, (b) communicate to the Third Party Provider sufficient instructions on the steps to take in the event that the Third Party Provider reaches the front of the queue. You acknowledge that in the event that the Third Party Provider reaches the front of the queue and there are no clearly agreed-upon instructions on the steps to take by the Third Party Provider, the Third Party Provider’s obligations under the engagement shall be deemed to be fulfilled.

Deliveries/Runner

1.3.If you are engaging Third Party Providers to purchase and deliver particular products on your behalf, you represent and warrant that you are authorised and permitted under all applicable laws and regulations to purchase such products had you purchased such product yourself.

1.4.You shall not engage Third Party Providers to purchase and deliver any product requiring an individual’s identity to be verified and/or recorded as a condition to purchase, including but not limited to controlled medical products from pharmacies.

1.5.If you are engaging Third Party Providers to purchase and deliver particular products on your behalf, you shall be responsible for leaving an appropriate deposit equal to or higher to the value of the product to be purchased by the Third Party Provider.

1.6.You shall not send any delivery item containing any of the following:

(a)Fragile items (including flowers, cakes) that require special handling

(b)Perishable items

(c)Hazardous, explosive, flammable and unsafe items (including power banks)

(d)Valuable items and documents (e.g. cash, passport, birth certificate)

(e)Credit or debit cards

(f)Illegal substances

(g)Live plants

(h)Animals (live or otherwise)

(i)Any unpacked / loose items that can be easily damaged in transit

(j)Letters weighing 500g and below

(k)items having size, dimensions or weight in excess of 32cm x 25cm x 12 cm or 5 kg

(l)Counterfeit goods

(m)Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones

(n)Real or imitation weapons including firearms or parts thereof, explosives or ammunition

(o)Human remains or body parts

(p)Pornographic material

(q)Any item(s) of an aggregate value exceeding SGD200 (Singapore Dollars Two Hundred)

1.7.You represent and warrant that you are the owner of the delivery item or the owner’s authorised representative, and that you are authorised to accept and you accept these Terms of Use for yourself or as a representative acting for and on behalf of the owner of the delivery item.

1.8.You are responsible for ensuring that the delivery details and instructions (e.g. recipient’s name, contact details and delivery address) that you enter into the Application are accurate, clear, and complete. YYLife shall not be liable in the event of late delivery or non-delivery of delivery items by reason of erroneous or unclear delivery details or instructions entered by you on the Application.

1.9.You represent and warrant that you are duly authorised by the recipient of the delivery item to provide the recipient’s details (e.g. name, contact details and delivery address) to YYLife and the Third Party Provider (whether by way of your entering such details on the Application or otherwise).

1.10.You represent and warrant that the description and specific details of the delivery item which you provide are accurate and complete. Before delivery commences, you must inform the Third Party Provider of any specific precautions which should be applied to the handling of the delivery item, having regard to the nature of the delivery item.

1.11.You represent and warrant that you comply with all applicable laws and regulations relating to the nature, condition, packaging, handling, storage, and transportation of the delivery item and the delivery item is not or does not, in any way or condition: (a) non-compliant with or prohibited by any applicable laws or regulations; (b) dangerous; (c) easily experience degradation of quality; (d) flammable; (e) contain explosives; (f) corrosive; (g) contain radioactive substances; (h) prohibited based on the provisions stipulated in the ASEAN Framework Agreement On The Facilitation Of Goods In Transit (including Protocol 9); and/or (i) regulated by other relevant authorities or any applicable law.

1.12.YYLife and/or the Third Party Provider has the right to open and inspect the delivery item without prior notice to you based on any reasonable suspicion that the delivery item may contain or constitute non-compliant or prohibited items as referred to in the abovementioned provisions and YYLife and/or Third Party Provider has the right to refuse the receipt and delivery of such delivery item.

1.13.You represent and warrant that the delivery item has been packed by yourself personally, is properly and sufficiently prepared, packed, stowed, labelled and marked in a manner that is appropriate to any operations or transactions affecting the delivery item, having regard to the nature of the delivery item.

1.14.After the delivery item is delivered, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention relating to the delivery item whether or not caused directly or indirectly by you or any recipient of the delivery item (or any person acting as servant, representative or independent contractor for or on behalf of you or the recipient).

1.15.As a general rule you shall not be entitled to cancel your booking once you have received notification that a booking has been confirmed. If you cancel your booking after it has been confirmed, you remain liable to pay the delivery booking fee in full. You remain liable to pay the delivery booking fee in full where the recipient of the delivery item is unreachable physically or uncontactable after 5 minutes from the time that the Third Party Provider arrives at the designated delivery location. YYLife and Third Party Provider will have the right to not proceed with your booking in the following circumstances:

(a)where the requested delivery location falls outside the delivery zone offered on the Application;

(b)failure to contact you by phone or other means at the time of confirming the order booking;

(c)failure to deliver your order due to lack of information, direction or authorisation from you at the time of delivery; or

(d)the recipient whom you indicated in the Application is unreachable physically or uncontactable, after 5 minutes from the time that the Third Party Provider arrives at the designated delivery location.

1.16.Third Party Providers have the right to refuse delivery if the delivery item falls within the categories listed at paragraph 1.6 above.

1.17.YYLife shall manage unsuccessfully delivered items on a case-by-case basis and may temporarily hold unsuccessfully delivered items pending a subsequent delivery or pick-up of such item. The User acknowledges and agrees that YYLife is not responsible for the security of the delivery item while it is being held by YYLife.

2.For YYQueue and Runner Third Party Providers

2.1.Without prejudice to Section A, this section applies to your provision of the YYQueue and Runner Solution as a Third Party Provider.

Queuing

2.2.You shall indicate on the Application the commencement or completion of your provision of queuing services promptly upon such commencement and completion.

2.3.You shall not accept any engagements to queue and purchase any product requiring an individual’s identity to be verified and/or recorded as a condition to purchase, including but not limited to controlled medical products from pharmacies.

2.4.For the avoidance of doubt, in the event where you are required to purchase products or otherwise incur expenses on behalf of the User, such arrangements shall be separately discussed with the User. Notwithstanding that discussions relating to such arrangements may take place over the chat functions or other communication channels on the Application, YYLife is not involved in and will not be responsible for any such arrangement between you and the User.

Deliveries/Runner

2.5.You shall not accept any engagements to purchase and deliver any product requiring an individual’s identity to be verified and/or recorded as a condition to purchase, including but not limited to controlled medical products from pharmacies.

2.6.If you are engaged by a User to purchase and deliver products or otherwise incur expenses on behalf of the User, you acknowledge and agree that such expenses are first to be made by you and later reimbursed by the User. Notwithstanding anything else in this Terms of Use, you acknowledge and agree that YYLife shall not be liable for the delay of or failure of the User to make any payment(s) to you.

You represent and warrant that:

2.7.If applicable, you possess a valid driver’s license and are authorized to operate a motor vehicle and have all the appropriate licenses, approvals and authority to provide delivery services for hire to third parties in the jurisdiction in which you provide such services through the Application.

2.8.If applicable, you own, or have the legal right and authority to operate, and you have all appropriate licences and approvals in respect of, the vehicle, motorcycle, bicycle or other mobility device (“Vehicle”) which you intend to use when providing delivery services for hire, and such Vehicle is in good operating condition and meets the industry safety standards for Vehicles of its kind.

2.9.If applicable, you will use the appropriate road safety equipment (e.g. helmet).

2.10.If applicable, you have a valid policy of liability insurance (in industry-standard coverage amounts) for the operation of your Vehicle and/or business insurance to cover any anticipated losses related to the operation of a taxi/passenger transportation service or other delivery service;

2.11.You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the transportation/delivery service provided by you.

2.12.You shall obey all local laws related to the operation of a taxi/passenger transportation service or other delivery service and will be solely responsible for any violations of such local laws.

2.13.You shall not contact Users for purposes other than in connection with the Service.

2.14.You shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Application, or any other customer of YYLife, including without limitation any user account not owned by you, to its source, or exploit the Application or any service or information made available or offered by or through the Application, in any way where the purpose is to reveal any information, including but shall not be limited to personal identification information, other than your own information, as provided for by the Application.

2.15.You are aware that when responding to Users, standard telecommunication charges may apply which shall be solely borne by you.

2.16.You agree that you are forbidden from promoting competitors’ applications, giving out coupons and suggesting any other form of discounts to the Users. You are strictly forbidden to use the Service for other purposes such as but not limited to data mining of YYLife’s information or information related to the Application or the Service. A breach hereof constitutes a grave offence and may be treated as industrial espionage or sabotage, and YYLife reserves the right to take such action as may be appropriate or permitted under the law against you, and/or any person, whether natural or artificial, directing or instructing you, in the event you use the Service other than for the purpose for which it is intended to be used.

2.17.You shall not accept any delivery item containing or which you believe may contain any of the below items:

(a)Fragile items (including flowers, cakes) that require special handling

(b)Perishable items

(c)Hazardous, explosive, flammable and unsafe items (including power banks)

(d)Valuable items and documents (e.g. cash, passport, birth certificate)

(e)Credit or debit cards

(f)Illegal substances

(g)Live plants

(h)Animals (live or otherwise)

(i)Any unpacked / loose items that can be easily damaged in transit

(j)Letters weighing 500g and below

(k)items having size, dimensions or weight in excess of 32cm x 25cm x 12 cm or 5 kg

(l)Counterfeit goods

(m)Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones

(n)Real or imitation weapons including firearms or parts thereof, explosives or ammunition

(o)Human remains or body parts

(p)Pornographic material

(q)Any item(s) of an aggregate value exceeding SGD200 (Singapore Dollars Two Hundred)

2.18.You may cancel a delivery order or contact YYLife through the provided hotline in the Application for further instructions in the event that you are unable to complete a delivery. You acknowledge and agree that you may be charged a fee from your Third Party Provider’s Cash Balance for your failure to complete a delivery on a case-by-case basis, depending on the reason for such failure.

YYDelicacy – Home Cooking

3.For YYDelicacy – Home Cooking Users

3.1.Without prejudice to Section A, this section applies to your use of the YYDelicacy- Home Cooking Solution as a User.

Home-Cooked Food

3.2.The Application allows you to place orders for food and beverages from Third Party Providers who provide home-cooked food and beverage products, for such orders to be available for pick up as a takeaway by you from the Third Party Providers. YYLife does not own, sell or resell any food and beverage items and does not control the Third Party Providers, or any services provided by them. You understand that any order that you place shall be subject to the product availability, timing availability, and location serviceability of the Third Party Providers.

3.3.All food and beverage orders placed on the Application (“Food Order”) are treated as confirmed. You shall not be entitled to cancel your Food Order once you have received a confirmation. If you cancel your Food Order after it has been confirmed, you remain liable to pay the fee in full regardless of whether the order has been prepared by the Third Party Provider, and whether you pick up or arrange delivery of the food or beverages.

3.4.Upon your successful placing of a Food Order, the Third Party Providers may call you on the telephone or mobile number provided or otherwise contact you to confirm the details of the order, any change in the order (for instance, due to unavailability), the price to be paid or any change thereof and/or the estimated time at which you can pick up the food or beverages at the Third Party Provider’s designated premises. For the avoidance of doubt, YYLife is not involved in and will not be responsible for any separate arrangement between you and the Third Party Provider regarding the amendment and/or cancellation of orders made by you where such arrangement is not confirmed and recorded on the Application.

3.5.You remain liable to pay the order value in full where (i) cancellation is made by you after the Third Party Provider starts food or beverage preparation or (ii) you are not present at designated pick up location to collect the food and beverages ordered or you are unreachable physically or otherwise uncontactable within two (2) hours after the order for takeaway is ready for collection or within such duration as may be communicated by YYLife through the Application or otherwise.

3.6.YYLife, the Third Party Provider may not process your Food Order in the event of any of the following:

(a)the timing of your order or the collection time falls outside of the available hours stipulated by the Third Party Provider;

(b)you are unavailable on the phone at the time of the call for confirming the order or otherwise uncontactable,

(c)there is a lack of information, direction or authorization from you at the time of delivery; or

(d)the items ordered are unavailable.

3.7.The prices of food and beverage items reflected in the Application are determined solely by the Third Party Provider and are listed for information only.

3.8.Prices of food and beverage items as reflected in the Application may, for reasons such as technical issue, typographical error or outdated product information supplied by the Third Party Provider, be incorrectly reflected and in such an event the Third Party Provider may cancel your order(s).

3.9.The Third Party Provider shall be solely responsible for any warranty in relation to, and quality of, the food and beverage products sold to you. You shall have the responsibility of inspecting the food and beverage products upon collection.

3.10.You are responsible for ensuring that the details entered by you in respect of the Food Order on the Application are accurate and complete. YYLife shall not be liable in the event of late collection of the takeaway you ordered or non-collection of the takeaway you ordered by reason of erroneous collection details entered by you on the Application.

3.11.After the collection of the food and beverages you ordered, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention of the food and beverages (including but not limited to containers) whether caused directly or indirectly by you or any person acting on your behalf.

4.For Third Party Providers in relation to YYDelicacy – Home Cooking

4.1.Without prejudice to Section A, this section applies to your provision of the YYDelicacy – Home Cooking Solution as a Third Party Provider.

4.2.You undertake to:

(a)make full and accurate disclosure of the ingredients used in the preparation of food and beverages to be listed by you on the Application;

(b)take all steps as may be necessary to comply with all relevant food safety or business laws, regulations, schemes, and directions, including but not limited to the Home-based Small Scale Business Scheme Guidelines by the Housing Development Board and the Urban Redevelopment Authority and the Guidelines for Residents Preparing Food under the HDB/URA’s Home-Based Small Scale Business Scheme by the Singapore Food Agency;

(c)maintain proper standards of hygiene and food safety in your preparation and storage of food and beverages to be listed by you on the Application;

(d)accurately list the use-by date of food and beverages to be listed by you on the Application; and

(e)personally prepare and store the food and beverages to be listed by you on the Application.

4.3.You shall be responsible to directly handle any complaints or enquiries from Users in respect of any listing you make on the Application in relation to your provision of the YYDelicacy – Home cooking Solution.

4.4.You shall not list on or otherwise sell through the Application any alcoholic beverages.

4.5.You shall not sell more than twenty servings of food in a day.

4.6.Via the Application, we may provide you with an option to vary or amend the content or information submitted by you to us (including without limitation information relating to the menu). You acknowledge that any such content or information may be made available in real time to end customers via an application operated by us or otherwise, and undertake that you will (and shall be responsible) to handle any complaints or queries by the end customers in respect of the said content or information without incurring liability on our part. We may, but are not obliged to, review the content or information submitted by you to us (via the Application or otherwise) from time to time, and reserve the rights to remove or require amendments to any part of the content or information submitted by you where we deem necessary. For the avoidance of doubt, you shall at all times, ensure that the content or information submitted are not in contravention with the applicable laws and do not infringe any third party rights.

YYDelicacy – Restaurants

5.For YYDelicacy – Restaurants Users

5.1.Without prejudice to Section A, this section applies to your use of the YYDelicacy - Restaurants Solution as a User.

5.2.The Application allows you to make reservations for meals at Third Party Providers who are licensed eating establishments, and which such reservations may include a discount. For the avoidance of doubt, YYLife does not manage, and is not responsible for the payments made by you to the Third Party Provider in respect of your patronage of their establishments.

5.3.We do not guarantee and are not responsible for the performance of the reservation, the dining services and/or the promotions (i.e. discounts), which are the sole responsibility and are to be provided and/or otherwise performed by the Third Party Provider.

5.4.We make no representations as to the accuracy or completeness of the information provided to you by the Third Party Provider through the Platforms, including but not limited to the amount of the discount provided, the success of a reservation, the address or opening hours of the Third Party Provider, the details of the menu or the prices of menu items provided by the Third Party Provider.

5.5.Your use of the YYDelicacy – Restaurants Solution may be suspended, terminated, or otherwise restricted upon your misconduct, including but not limited to the following:

(a)frequent last-minute changes of the time and/or date of a reservation;

(b)arriving at the Third Party Provider’s premises at a time or with a party size other than that specified in your reservation confirmation;

(c)failing to cancel a reservation which you do not plan to attend; or

(d)committing fraud of any kind with regards to your obligation to pay the Third Party Provider in full for services rendered.

5.6.Prices may vary from regular menu on special holidays. Please contact the Third Party Provider directly to confirm the menu on special holidays.

6.For YYDelicacy – Restaurants Third Party Providers

6.1.Without prejudice to Section A, this section applies to your use of the YYDelicacy - Restaurants Solution as a Third Party Provider.

6.2.Your rights and obligations as a Third Party Provider of the YYDelicacy - Restaurants Solution shall be set out in the YYDelicacy Restaurants Agreement and such agreement shall be made available to you on the Application when you request for access to the YYDelicacy - Restaurants Solution. Your ability to access the YYDelicacy - Restaurants Solution is subject to you entering into the YYDelicacy Restaurants Agreement.

7.For YYJobs – Users and Third Party Providers

7.1.Without prejudice to Section A, if you are a User, your rights and obligations as a User of the YYJobs Solution shall be set out in the YYJobs Service Agreement and such agreement shall be made available to you on the Application when you request for access to the YYJobs Solution. Your ability to access the YYJobs Solution is subject to you entering into the YYJobs Service Agreement.

7.2.Without prejudice to Section A, if you are a Third Party Provider of the YYJobs Solution, your rights and obligations as a Third Party Provider shall be set out in the YYJobs Freelance Agreement and such agreement shall be made available to you on the Application for your reference when you request for access to the YYJobs Solution. Your ability to access and provide the YYJobs Solution is subject to you entering into the YYJobs Service Agreement, which may involve you first going through an interview and screening process with YYLife, as will be notified to you by our representatives.