Terms of Use in relation to the Home Cooking

Terms of Use in relation to the YY Delicacy

YYDelicacy – Home Cooking

1.For YYDelicacy – Home Cooking Users

1.1.Without prejudice to Section A, this section applies to your use of the YYDelicacy- Home Cooking Solution as a User.

Home-Cooked Food

1.2.The Application allows you to place orders for food and beverages from Third Party Providers who provide home-cooked food and beverage products, for such orders to be available for pick up as a takeaway by you from the Third Party Providers. YYLife does not own, sell or resell any food and beverage items and does not control the Third Party Providers, or any services provided by them. You understand that any order that you place shall be subject to the product availability, timing availability, and location serviceability of the Third Party Providers.

1.3.All food and beverage orders placed on the Application (“Food Order”) are treated as confirmed. You shall not be entitled to cancel your Food Order once you have received a confirmation. If you cancel your Food Order after it has been confirmed, you remain liable to pay the fee in full regardless of whether the order has been prepared by the Third Party Provider, and whether you pick up or arrange delivery of the food or beverages.

1.4.Upon your successful placing of a Food Order, the Third Party Providers may call you on the telephone or mobile number provided or otherwise contact you to confirm the details of the order, any change in the order (for instance, due to unavailability), the price to be paid or any change thereof and/or the estimated time at which you can pick up the food or beverages at the Third Party Provider’s designated premises. For the avoidance of doubt, YYLife is not involved in and will not be responsible for any separate arrangement between you and the Third Party Provider regarding the amendment and/or cancellation of orders made by you where such arrangement is not confirmed and recorded on the Application.

1.5.You remain liable to pay the order value in full where (i) cancellation is made by you after the Third Party Provider starts food or beverage preparation or (ii) you are not present at designated pick up location to collect the food and beverages ordered or you are unreachable physically or otherwise uncontactable within two (2) hours after the order for takeaway is ready for collection or within such duration as may be communicated by YYLife through the Application or otherwise.

1.6.YYLife, the Third Party Provider may not process your Food Order in the event of any of the following:

(a)the timing of your order or the collection time falls outside of the available hours stipulated by the Third Party Provider;

(b)you are unavailable on the phone at the time of the call for confirming the order or otherwise uncontactable,

(c)there is a lack of information, direction or authorization from you at the time of delivery; or

(d)the items ordered are unavailable.

1.7.The prices of food and beverage items reflected in the Application are determined solely by the Third Party Provider and are listed for information only.

1.8.Prices of food and beverage items as reflected in the Application may, for reasons such as technical issue, typographical error or outdated product information supplied by the Third Party Provider, be incorrectly reflected and in such an event the Third Party Provider may cancel your order(s).

1.9.The Third Party Provider shall be solely responsible for any warranty in relation to, and quality of, the food and beverage products sold to you. You shall have the responsibility of inspecting the food and beverage products upon collection.

1.10.You are responsible for ensuring that the details entered by you in respect of the Food Order on the Application are accurate and complete. YYLife shall not be liable in the event of late collection of the takeaway you ordered or non-collection of the takeaway you ordered by reason of erroneous collection details entered by you on the Application.

1.11.After the collection of the food and beverages you ordered, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention of the food and beverages (including but not limited to containers) whether caused directly or indirectly by you or any person acting on your behalf.

2.For Third Party Providers in relation to YYDelicacy – Home Cooking

2.1.Without prejudice to Section A, this section applies to your provision of the YYDelicacy – Home Cooking Solution as a Third Party Provider.

2.2.You undertake to:

(a)make full and accurate disclosure of the ingredients used in the preparation of food and beverages to be listed by you on the Application;

(b)take all steps as may be necessary to comply with all relevant food safety or business laws, regulations, schemes, and directions, including but not limited to the Home-based Small Scale Business Scheme Guidelines by the Housing Development Board and the Urban Redevelopment Authority and the Guidelines for Residents Preparing Food under the HDB/URA’s Home-Based Small Scale Business Scheme by the Singapore Food Agency;

(c)maintain proper standards of hygiene and food safety in your preparation and storage of food and beverages to be listed by you on the Application;

(d)accurately list the use-by date of food and beverages to be listed by you on the Application; and

(e)personally prepare and store the food and beverages to be listed by you on the Application.

2.3.You shall be responsible to directly handle any complaints or enquiries from Users in respect of any listing you make on the Application in relation to your provision of the YYDelicacy – Home cooking Solution.

2.4.You shall not list on or otherwise sell through the Application any alcoholic beverages.

2.5.You shall not sell more than twenty servings of food in a day.

2.6.Via the Application, we may provide you with an option to vary or amend the content or information submitted by you to us (including without limitation information relating to the menu). You acknowledge that any such content or information may be made available in real time to end customers via an application operated by us or otherwise, and undertake that you will (and shall be responsible) to handle any complaints or queries by the end customers in respect of the said content or information without incurring liability on our part. We may, but are not obliged to, review the content or information submitted by you to us (via the Application or otherwise) from time to time, and reserve the rights to remove or require amendments to any part of the content or information submitted by you where we deem necessary. For the avoidance of doubt, you shall at all times, ensure that the content or information submitted are not in contravention with the applicable laws and do not infringe any third party rights.

YYDelicacy – Restaurants

3.For YYDelicacy – Restaurants Users

3.1.Without prejudice to Section A, this section applies to your use of the YYDelicacy - Restaurants Solution as a User.

3.2.The Application allows you to make reservations for meals at Third Party Providers who are licensed eating establishments, and which such reservations may include a discount. For the avoidance of doubt, YYLife does not manage, and is not responsible for the payments made by you to the Third Party Provider in respect of your patronage of their establishments.

3.3.We do not guarantee and are not responsible for the performance of the reservation, the dining services and/or the promotions (i.e. discounts), which are the sole responsibility and are to be provided and/or otherwise performed by the Third Party Provider.

3.4.We make no representations as to the accuracy or completeness of the information provided to you by the Third Party Provider through the Platforms, including but not limited to the amount of the discount provided, the success of a reservation, the address or opening hours of the Third Party Provider, the details of the menu or the prices of menu items provided by the Third Party Provider.

3.5.Your use of the YYDelicacy – Restaurants Solution may be suspended, terminated, or otherwise restricted upon your misconduct, including but not limited to the following:

(a)frequent last-minute changes of the time and/or date of a reservation;

(b)arriving at the Third Party Provider’s premises at a time or with a party size other than that specified in your reservation confirmation;

(c)failing to cancel a reservation which you do not plan to attend; or

(d)committing fraud of any kind with regards to your obligation to pay the Third Party Provider in full for services rendered.

3.6.Prices may vary from regular menu on special holidays. Please contact the Third Party Provider directly to confirm the menu on special holidays.

4.For YYDelicacy – Restaurants Third Party Providers

4.1.Without prejudice to Section A, this section applies to your use of the YYDelicacy - Restaurants Solution as a Third Party Provider.

4.2.Your rights and obligations as a Third Party Provider of the YYDelicacy - Restaurants Solution shall be set out in the YYDelicacy Restaurants Agreement and such agreement shall be made available to you on the Application when you request for access to the YYDelicacy - Restaurants Solution. Your ability to access the YYDelicacy - Restaurants Solution is subject to you entering into the YYDelicacy Restaurants Agreement.